Terms & Conditions

This agreement is between Adhisaat and the registered "Adhisaat Partner" for providing home healthcare services through the Adhisaat platform.

The Adhisaat Partner is engaged as an independent empanelled service provider. The term "Partner" is used solely as a platform designation and does not create any legal partnership, employer-employee relationship, agency, or joint venture with Adhisaat. Adhisaat operates as a technology-enabled healthcare facilitation and coordination platform connecting patients with doctors, physiotherapists, nurses, and GDAs. Adhisaat does not directly provide medical or hospital treatment.

Empanelment is subject to verification, including:

• Valid government ID proof (mandatory)
• Background / police verification (where applicable)
• Verification of educational and professional qualifications

Adhisaat may approve, reject, or suspend empanelment and may request additional documents at any stage.

The Adhisaat Partner shall perform only those services that are permitted within their professional qualifications, registrations (where applicable), training, experience, and applicable laws. The Partner shall refuse any assignment or task beyond their authorized scope of practice.

Adhisaat provides services through Doctors, Physiotherapists, Nurses, and GDAs. Each professional must act within their legal and professional scope and follow standard medical protocols and ethical guidelines.

Each Adhisaat Partner shall comply with all applicable laws, licensing requirements, professional standards, ethical guidelines, and Adhisaat policies while delivering services.

The Adhisaat Partner must maintain professionalism, hygiene, wear uniform/ID at all times, and follow Adhisaat protocols and doctor instructions.

• Report punctually for duty
• Inform at least 2 hours prior in case of leave
• Ensure proper handover and maintain basic records

Repeated failure may result in suspension or removal.

• Payments as per communicated service/shift rate
• Patient amount includes a platform/service fee — full amount not payable to Adhisaat Partner
•  TDS and other statutory deductions, if applicable under prevailing laws, shall be deducted before payment.
• No reimbursement for travel/personal expenses unless approved
• No direct payments or private arrangements allowed

Adhisaat may withhold payments in case of complaints, incomplete duty, or policy violations. All deductions shall be reasonable and proportionate.

Payments shall be processed only after verification of completed duties and in accordance with Adhisaat's applicable payout schedule.

The Adhisaat Partner shall be responsible for services performed within their professional scope and for any negligence or misconduct attributable to them. Adhisaat acts as a facilitation platform and, to the maximum extent permitted by applicable law, shall not be liable for indirect or consequential damages arising from services performed by independent Adhisaat Partners.

Strict confidentiality must be maintained on all patient information — medical conditions, contacts, addresses, household matters — during and after engagement. Breach may result in immediate termination and legal action.

The Adhisaat Partner shall not directly or indirectly approach, solicit, accept, or provide off-platform services to any patient introduced through Adhisaat without prior written approval. This restriction shall apply during the term of empanelment and six (6) months after its termination, Any violation may result in suspension, termination, recovery of losses (where legally permissible), and other legal remedies available under applicable law.

Abandoning assigned duty without prior notice may lead to removal from the network, payment adjustment for incomplete or unverified duties, suspension, or permanent blacklisting. All penalties shall be reasonable and proportionate.

Unsafe or unhygienic service environments must be reported immediately. Adhisaat may withdraw staff from unsafe environments. All payments must go through Adhisaat only.

The Adhisaat Partner is responsible for proper execution of assigned duties at the service location in accordance with Adhisaat guidelines, professional standards, and scope of training.

Home healthcare is delivered in a non-clinical home environment with inherent limitations. Outcomes may vary depending on patient condition, environment, and circumstances. Unforeseen situations may arise despite reasonable care.

To the maximum extent permitted by law, Adhisaat shall not be liable for indirect/consequential damages, specific medical outcomes, or on-ground execution by the Adhisaat Partner beyond its facilitation role. Nothing in this Agreement excludes any liability that cannot be excluded under applicable law.

Payments may be adjusted based on duty completion, cancellation timing, or service conditions as per Adhisaat policies. Adhisaat is not responsible for disputes arising from off-platform arrangements.

All personal, medical, and patient-related information shall be used only for service-related purposes and processed in accordance with applicable data protection laws, including Information Technology Act, 2000  and the Digital Personal Data Protection Act, 2023, where applicable. The Adhisaat Partner must not misuse, disclose, or retain patient data after service completion.

Adhisaat may update terms at any time. Continued engagement constitutes acceptance of updated terms. It is the Adhisaat Partner's responsibility to stay informed of any changes.

This agreement is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

Any incident, medical emergency, patient safety event, complaint, dispute, or security concern must be immediately reported to Adhisaat. Failure to report may be treated as negligence/misconduct and result in disciplinary action or termination.

Final settlement is subject to completion of all assigned duties, clearance of pending complaints or disputes, and return of any Adhisaat property. Adhisaat may withhold payments against verified liabilities.

The Adhisaat Partner shall be solely responsible for all applicable taxes and statutory compliances relating to earnings received through Adhisaat.

In case of emergencies or unsafe working conditions, the Adhisaat Partner shall immediately inform Adhisaat and act within their professional training and applicable protocols.

The Adhisaat Partner shall not be entitled to salary, provident fund (PF), ESI, gratuity, bonus, paid leave, or other employee benefits unless expressly agreed in writing.

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, strikes, riots, or similar events.

The Adhisaat Partner shall use the Adhisaat mobile application or other approved systems for accepting assignments, attendance, documentation, communication, reporting, and other service-related activities. Misuse of the platform or unauthorized access may result in suspension or termination.

Any identification card, uniform, equipment, documents, training materials, or other property issued by Adhisaat shall remain the property of Adhisaat and shall be returned immediately upon request or termination of empanelment.