Terms & Conditions

By registering or booking services through Adhisaat or the Adhisaat Mobile App, I (the "Registered User") voluntarily agree to the following terms and provide consent for home healthcare services.

The person registering the service is the Registered User, responsible for all services booked, all payments, and communication. I confirm I am either the patient or an authorized family member/caregiver acting on behalf of the patient.
 

• "Adhisaat" means Adhisaat Home Healthcare Services and its affiliates, employees, representatives, and authorized personnel.
• "Registered User" means the individual registering for services, whether as the patient or an authorized representative of the patient.
• "Healthcare Professional" means any doctor, nurse, physiotherapist, caregiver, GDA, laboratory professional, or other qualified healthcare provider empanelled with or assigned through Adhisaat.
• "Services" means home healthcare, diagnostics, teleconsultation, equipment rental, and any other healthcare-related services coordinated through Adhisaat.

Adhisaat operates as a technology-enabled service platform that facilitates home healthcare. Adhisaat does not provide medical diagnosis, prescriptions, or hospital treatment. Healthcare outcomes depend on the patient's medical condition.

To the maximum extent permitted by applicable law, Adhisaat acts solely as a technology-enabled healthcare facilitation and coordination platform and shall not be liable for the following, except where liability cannot legally be excluded:

• Medical complications, deterioration of health, or death of the patient arising from the patient's medical condition or the independent professional judgment of healthcare providers;
• Any act, omission, negligence, or professional decision of independent healthcare professionals;
• Delays, interruptions, or inability to provide services due to traffic, emergencies, natural disasters, government restrictions, or other circumstances beyond reasonable control.

Nothing in this Consent Form excludes any liability that cannot legally be excluded under applicable law.

If an adverse medical event or the death of a patient occurs at the service location during or after the provision of services, Adhisaat shall not be liable, the underlying medical outcome solely by reason of arranging or coordinating the service, except where liability cannot legally be excluded under applicable law. All legal, medical, and administrative procedures thereafter remain the responsibility of the patient's family or Registered User.

The Registered User agrees to operate medical equipment only in accordance with the manufacturer's instructions and any guidance provided by Adhisaat or the healthcare professional. If medical equipment is rented through Adhisaat (hospital beds, oxygen concentrators, wheelchairs, etc.), I accept full responsibility for:

• Safety and proper usage of the equipment
• Cost of any damage, loss, theft, or misuse
• Returning equipment in proper working condition
• Promptly reporting any malfunction, damage, defect, or loss of the equipment to Adhisaat.
• The Registered User shall not permit any unauthorized modification, repair, dismantling, or misuse of rented medical equipment without prior approval from Adhisaat.

 Healthcare professionals providing services through Adhisaat act independently within their professional qualifications and registrations. Medical decisions remain the responsibility of the treating healthcare professional.

• All services must be paid as per the displayed/communicated pricing
• Payments are generally non-refundable once services have commenced. Refunds, where applicable, shall be processed in accordance with Adhisaat's Cancellation and Refund Policy.
• Cancellation or rescheduling may be subject to applicable charges
• Delayed or non-payment may result in suspension, postponement, or discontinuation of services until outstanding dues are cleared.

Adhisaat may refuse or terminate services in case of unsafe conditions, misconduct, or non-payment. 

• All medical information provided is true and accurate
• Necessary medical prescriptions or instructions will be provided where required
• I voluntarily consent to receive home healthcare services arranged through Adhisaat
• I agree to promptly inform Adhisaat of any changes in the patient's medical condition, diagnosis, medications, allergies, infectious diseases, or emergency contact details.
• The Registered User confirms that a valid emergency contact person has been provided and shall be kept updated throughout the period of service.
• The Registered User authorizes the assigned Adhisaat healthcare professional to enter the service location solely for the purpose of providing the requested healthcare services. The Registered User shall ensure safe and lawful access to the service location during the scheduled service period.
• The Registered User agrees that Adhisaat may verify the identity of the patient or authorized representative before providing services where reasonably required for patient safety, fraud prevention, regulatory compliance, or service verification.
• The Registered User acknowledges that acceptance of this Patient Consent Form through the Adhisaat Mobile Application, website, electronic signature, OTP, checkbox acceptance, click-wrap acceptance, or any other legally recognized electronic means shall constitute a valid and legally binding consent equivalent to a handwritten signature, to the extent permitted under applicable law.

I agree to ensure the service location provides a safe, respectful, and appropriate environment. The Registered User shall ensure that pets, hazardous materials, weapons, or unsafe conditions do not interfere with safe service delivery. The Registered User shall inform Adhisaat in advance if any person at the service location has a communicable disease or if any condition may affect the safety of the healthcare professional.

The parties shall first attempt to resolve any dispute amicably through Adhisaat's grievance redressal process. If the dispute remains unresolved, it shall be subject to the exclusive  jurisdiction of courts in Jaipur, Rajasthan, India.

I agree not to make false complaints, harassment claims, or misuse police/legal mechanisms against Adhisaat or its staff. Adhisaat may pursue legal action in case of false allegations or defamation. Nothing in this clause limits the Registered User's right to make genuine complaints or seek remedies available under applicable law.

Home healthcare involves inherent medical and environmental risks. Home environments do not provide the same infrastructure, monitoring, or emergency response as hospitals. By accepting services, I voluntarily assume these risks. The Registered User understands that home healthcare services have inherent limitations and are not equivalent to treatment provided in a hospital, intensive care unit, or emergency department. Certain medical conditions may require hospitalization, and the healthcare professional may recommend immediate referral to a hospital whenever clinically necessary.

Adhisaat services are not a substitute for emergency medical care. In case of a medical emergency, I accept responsibility for arranging ambulance services, hospital transfer, or emergency treatment. The Registered User acknowledges that Adhisaat does not operate an emergency medical response service unless specifically arranged.

I agree to indemnify and hold harmless Adhisaat, its founders, employees, and service providers from any claims, damages, or legal proceedings arising from:

• The patient's medical condition or complications
• Incorrect or incomplete medical information provided
• Misuse of medical equipment
• Violation of this agreement

This indemnity shall not apply to the extent that any claim arises directly from Adhisaat's own gross negligence or willful misconduct where such liability cannot legally be excluded.

• Maintain respectful and cooperative behavior during service
• Provide accurate medical information when requested
• Ensure a safe and hygienic environment at the service location
• Avoid abusive, threatening, or inappropriate conduct

Failure to comply may result in termination of services.

• Information may be shared (need-to-know basis) with healthcare professionals, diagnostic partners, and service providers
• Adhisaat will take reasonable measures to protect data
• I consent to service communications via call, SMS, WhatsApp, or email
• Adhisaat will not sell or misuse my personal data for unrelated commercial purposes
• I may request access, correction, or deletion of my data by contacting Adhisaat support
• Personal data shall be processed in accordance with applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, where applicable.
• Personal data shall be retained only for the period required under applicable law or for legitimate healthcare, operational, regulatory, and legal purposes.
• Reasonable administrative, technical, and organizational safeguards shall be implemented to protect personal data against unauthorized access, disclosure, alteration, or destruction.
• Adhisaat shall make reasonable efforts to notify affected individuals where a personal data breach is required to be reported under applicable law.
• Where required under applicable law, personal data may also be disclosed to competent governmental, judicial, regulatory, or law enforcement authorities.

I voluntarily consent to receive home healthcare services arranged through Adhisaat and understand that I may withdraw my consent at any time before or during service, subject to applicable cancellation policies and where such withdrawal does not endanger patient safety. For quality assurance, safety, training, dispute resolution, or legal compliance, Adhisaat may record customer service calls or communications where permitted by law. Clinical procedures shall not be recorded without appropriate consent. Recordings shall be retained only for the period reasonably required for quality assurance, legal compliance, dispute resolution, or other lawful purposes. Adhisaat shall not be responsible for delays or inability to provide services due to events beyond reasonable control, including natural disasters, pandemics, government restrictions, strikes, civil disturbances, or technical failures.

Adhisaat may update this Consent Form from time to time. Continued use of Adhisaat services after notification shall constitute acceptance of the revised terms.

This Consent Form shall be governed by the laws of India and subject to the exclusive jurisdiction of the competent courts at Jaipur, Rajasthan.

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

This Patient Consent Form constitutes the entire understanding between the Registered User and Adhisaat regarding the booking and delivery of services and supersedes all prior discussions, communications, or understandings relating to the same subject matter.

Adhisaat shall make reasonable efforts to arrange healthcare professionals according to the requested schedule. However, service availability is subject to the availability of empanelled healthcare professionals, geographic coverage, clinical suitability, and operational constraints. Adhisaat and the assigned healthcare professional reserve the right to refuse, suspend, postpone, or discontinue any service any service where the environment is considered unsafe, unlawful, abusive, or where continuation of the service may endanger the safety of the patient or the healthcare professional.

The Registered User authorizes Adhisaat to contact them through telephone calls, SMS, WhatsApp, email, mobile application notifications, or other electronic communication channels for service coordination, appointment reminders, billing, support, quality assurance, and other service-related communications.

Clauses relating to confidentiality, privacy, payment obligations, dispute resolution, governing law, indemnity, limitation of liability, and any other provisions intended by their nature to survive shall continue to remain effective even after completion or termination of the services.

The Registered User acknowledges and consents that the assigned healthcare professional may prepare and maintain treatment records, nursing notes, medication administration records, vital signs charts, photographs of wounds (where clinically necessary and with appropriate consent), and other clinical documentation solely for continuity of care, quality assurance, medico-legal purposes, insurance requirements, and compliance with applicable laws.

Unless specifically included in the booked service package, medicines, injections, vaccines, dressings, laboratory charges, consumables, disposables, and other medical supplies shall be arranged and paid for by the Registered User. Adhisaat shall not be responsible for the availability or procurement of medicines unless expressly agreed.

The assigned healthcare professional reserves the right to refuse or discontinue any procedure where:

• The required medical prescription is unavailable;
• The procedure is clinically unsafe;
• Necessary equipment or sterile conditions are unavailable;
• The patient's condition requires immediate hospital-based treatment; or
• Continuing the procedure may endanger the patient or healthcare professional.

The Registered User agrees to maintain reasonable hygiene and infection control measures at the service location, including availability of clean water, adequate lighting, electricity (where required), and reasonable sanitation to facilitate safe delivery of healthcare services.

The Registered User authorizes Adhisaat and the assigned healthcare professional, where necessary, to communicate with the patient's treating physician, hospital, laboratory, pharmacy, diagnostic centre, or authorized family members solely for coordination of healthcare services and continuity of patient care.

Adhisaat, its employees, and healthcare professionals shall not be responsible for loss, theft, or damage to money, jewellery, cash, valuables, mobile phones, documents, or other personal belongings kept at the service location unless caused directly by proven wilful misconduct.

The Registered User agrees to follow all reasonable medical and nursing instructions provided by the treating physician or assigned healthcare professional. Adhisaat shall not be responsible for complications arising from failure to follow prescribed treatment plans or medical advice.

The Registered User consents that Adhisaat may contact them after completion of services to obtain feedback, conduct quality assurance, verify service delivery, investigate complaints, and improve healthcare services.

Welcome to Adhisaat Home Healthcare ("Adhisaat", "Company", "we", "our", or "us"), a healthcare platform operated by Kuma Ventures Private Limited.

These Terms & Conditions ("Terms") govern your access to and use of the Adhisaat website, mobile application, and all related healthcare services. By registering an account, booking any service, or using the platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, Consent Form, Refund & Cancellation Policy, and any other applicable policies.

If you do not agree with these Terms, please do not use the Platform.

For the purpose of these Terms:

• Platform means the Adhisaat website, mobile application, and all digital services.
• User means any person who registers, accesses, or books services through Adhisaat.
• Service Provider means nurses, caregivers, physiotherapists, doctors, technicians, or other healthcare professionals associated with Adhisaat.
• Services include home nursing, attendant services, physiotherapy, diagnostics, medical equipment assistance, teleconsultation, pharmacy assistance, wellness services, and any future services offered through the Platform.
• Booking means any confirmed request for healthcare services through Adhisaat.

To use Adhisaat, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete personal information.
• Use the Platform only for lawful purposes.
• If booking on behalf of another patient, you confirm that you are legally authorized to do so.
  Adhisaat reserves the right to refuse registration or services if eligibility requirements are not met.

Users may be required to create an account.

You agree to:

• Provide true, accurate, and complete information.
• Keep your mobile number and email updated.
• Maintain the confidentiality of your login credentials.
• Be responsible for all activities performed through your account.
• Notify Adhisaat immediately if unauthorized access is suspected.

Adhisaat is not responsible for any loss resulting from unauthorized use of your account due to your negligence.

Users agree to use Adhisaat responsibly.

You shall not:

• Provide false or misleading information.
• Impersonate another individual.
• Misuse or abuse healthcare professionals.
• Upload illegal, offensive, abusive, or fraudulent content.
• Attempt to hack, damage, reverse engineer, or interfere with the Platform.
• Circumvent the Platform to directly engage Service Providers for services introduced through Adhisaat.
• Use the Platform for unlawful or unethical purposes.

Violation of these Terms may result in suspension or permanent termination of your account.

Adhisaat provides access to qualified healthcare professionals for home healthcare services.

Users acknowledge that:

• Service availability depends on location and professional availability.
• Certain services may require prior medical prescriptions.
• Emergency medical services are not provided unless specifically mentioned.
• Adhisaat does not guarantee medical outcomes.
• Treatment decisions remain solely with the attending healthcare professional.

Healthcare services are delivered by qualified healthcare professionals associated with Adhisaat. Certain services may be provided through independent empanelled professionals or partner organizations. Adhisaat facilitates the booking and coordination of services while ensuring quality standards wherever applicable.

Bookings may be made through:

• Mobile Application
• Website
• Customer Support
• WhatsApp
• Telephone

A booking shall be considered confirmed only after:

• Availability verification.
• Required documents (if applicable).
• Successful payment (where applicable).
• Confirmation from Adhisaat.

Adhisaat reserves the right to decline or reschedule bookings due to operational or medical reasons. Adhisaat reserves the right to assign another suitably qualified professional based on operational requirements.

Users agree to:

• Provide accurate patient information.
• Share complete medical history relevant to the requested service.
• Inform healthcare professionals about allergies, medications, infections, or special precautions.
• Maintain a safe environment for healthcare professionals during home visits.
• Arrange necessary permissions for access to the patient's residence.
• Ensure respectful behaviour toward staff.

Failure to provide accurate information may affect the quality or safety of services.

Users confirm that:

• All medical information submitted is true and complete.
• Concealment of important medical conditions may affect treatment.
• Adhisaat is not liable for complications arising from incomplete or incorrect information provided by the User.

Users agree to pay all applicable charges.

Payments may be made through:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Wallets
• Cash (where permitted)
• Other approved payment methods

Prices displayed are subject to applicable taxes unless otherwise specified.

Adhisaat reserves the right to revise pricing at any time without prior notice.

All applicable taxes shall be charged in accordance with prevailing laws. Payment gateways used on the Platform are operated by third-party providers, and Adhisaat shall not be responsible for failures or delays caused by such payment service providers.

Cancellation and refund shall be governed by the Adhisaat Cancellation & Refund Policy.

General principles include:

• Cancellation before service commencement may qualify for refund subject to policy.
• Late cancellations may attract cancellation charges.
• Services already delivered are generally non-refundable.
• Refunds, where applicable, will be processed through the original payment method within the applicable processing period.

Users may request rescheduling subject to:

• Professional availability.
• Operational feasibility.
• Advance notice requirements.

Adhisaat cannot guarantee availability for the requested revised schedule.

The User shall ensure:

• Safe and hygienic environment.
• Adequate lighting.
• Basic safety at the service location.
• No violence, threats, harassment, intoxication, or abusive behaviour toward healthcare staff.

Healthcare professionals may discontinue services if safety is compromised.

Users shall ensure that the service location is reasonably safe and free from conditions that may endanger healthcare professionals. If the environment is considered unsafe, Adhisaat may discontinue or refuse the service without liability.

Users shall not:

• Abuse healthcare staff.
• Demand services beyond professional scope.
• Record staff without consent where prohibited by law.
• Offer bribes or inducements.
• Request illegal medical practices.
• Engage in discrimination based on religion, gender, caste, ethnicity, disability, or any protected characteristic.

Violation may lead to immediate account suspension.

Adhisaat values your privacy.

Your personal and medical information will be handled according to the Adhisaat Privacy Policy and applicable laws.

Information may be shared only:

• For providing healthcare services.
• With authorized healthcare professionals.
• Where required by law.
• With your consent.

By using the Platform, the User consents to the collection, storage, processing, and sharing of personal and medical information in accordance with the Adhisaat Privacy Policy and applicable data protection laws.

All Platform content including:

• Logos
• Branding
• Software
• Graphics
• Designs
• Content
• Databases

remain the exclusive property of Adhisaat or its licensors.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.

Adhisaat reserves the right to suspend or terminate any account without prior notice if:

• False information is provided.
• Fraudulent activity is detected.
• Payment fraud occurs.
• Platform misuse is identified.
• Staff safety is threatened.
• These Terms are violated.
• Required by law or competent authority.

Termination does not affect outstanding payment obligations.

To the maximum extent permitted by law, Adhisaat shall not be liable for:

• Delays caused by traffic, weather, or unforeseen events.
• Medical complications beyond reasonable professional care.
• Indirect or consequential damages.
• Loss of income or business.
• Service interruptions beyond our control.
• Actions of third-party service providers outside Adhisaat's control.
• Force majeure events.

The total liability of Adhisaat shall not exceed the amount actually paid by the User for the specific service giving rise to the claim, except where prohibited by applicable law.

Nothing contained in these Terms shall exclude or limit any liability that cannot be excluded under applicable law.

The User agrees to indemnify, defend, and hold harmless Adhisaat, Kuma Ventures Private Limited, its directors, employees, healthcare professionals, affiliates, and partners against any claims, losses, damages, liabilities, costs, or expenses arising from:

• Violation of these Terms.
• Misuse of the Platform.
• Submission of false information.
• Violation of applicable laws.
• Infringement of third-party rights.

Adhisaat shall not be responsible for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Epidemics
• Pandemics
• Government restrictions
• War
• Civil unrest
• Internet outages
• Power failures
• Transportation disruptions

These Terms shall be governed and interpreted in accordance with the laws of India.

In the event of any dispute:

• Both parties shall first attempt to resolve the matter through good-faith discussions.
• If unresolved within thirty (30) days, the dispute may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the proceedings shall be conducted in English.
• Subject to applicable law, the courts having jurisdiction at Jaipur, Rajasthan shall have exclusive jurisdiction over disputes arising from these Terms.

Adhisaat may update these Terms from time to time.

The revised Terms become effective upon publication on the Platform.

Continued use of the Platform constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, Patient Consent Form, Cancellation & Refund Policy, and other applicable policies, constitute the complete agreement between the User and Adhisaat regarding use of the Platform.