Terms & Conditions

This agreement is between Adhisaat and the registered caregiver ("Adhisaathi") for providing home healthcare services through the Adhisaat platform.

The Adhisaathi is engaged as an empanelled caregiver/service provider — not an employee, partner, or agent of Adhisaat. Adhisaat operates as a technology-enabled healthcare facilitation and coordination platform connecting patients with doctors, physiotherapists, nurses, and GDAs. Adhisaat does not directly provide medical or hospital treatment.

Empanelment is subject to verification, including:

• Valid government ID proof (mandatory)
• Background / police verification (where applicable)
• Verification of educational and professional qualifications

Adhisaat may approve, reject, or suspend empanelment and may request additional documents at any stage.

• Patient care, assistance, and supervision
• Hygiene support and daily living assistance
• Mobility and positioning support
• Monitoring basic vitals (if trained)
• Medication assistance strictly as per prescription
• Elderly care and post-hospital care

The Adhisaathi must work strictly within their training and qualification and refuse tasks beyond competence.

Adhisaat provides services through Doctors, Physiotherapists, Nurses, and GDAs. Each professional must act within their legal and professional scope and follow standard medical protocols and ethical guidelines.

The Adhisaathi must maintain professionalism, hygiene, wear uniform/ID at all times, and follow Adhisaat protocols and doctor instructions.

• Report punctually for duty
• Inform at least 2 hours prior in case of leave
• Ensure proper handover and maintain basic records

Repeated failure may result in suspension or removal.

• Payments as per communicated service/shift rate
• Patient amount includes a platform/service fee — full amount not payable to Adhisaathi
• 2% TDS or applicable statutory deductions applied
• No reimbursement for travel/personal expenses unless approved
• No direct payments or private arrangements allowed

Adhisaat may withhold payments in case of complaints, incomplete duty, or policy violations. All deductions shall be reasonable and proportionate.

The Adhisaathi is responsible for duties within their professional scope. Any negligence or misconduct is the Adhisaathi's responsibility. Adhisaat, as a facilitation platform, shall not be liable for indirect/consequential damages, personal injury, or medical outcomes.

Strict confidentiality must be maintained on all patient information — medical conditions, contacts, addresses, household matters — during and after engagement. Breach may result in immediate termination and legal action.

The Adhisaathi shall not approach, solicit, or provide private services to any patient introduced through Adhisaat without prior written approval. Violation may result in termination, financial penalty, and legal action.

During engagement and for 6 months after termination, the Adhisaathi shall not independently provide services to, or engage with, any patient introduced through Adhisaat.

Abandoning assigned duty without prior notice may lead to removal from the network, payment withholding, suspension, or permanent blacklisting. All penalties shall be reasonable and proportionate.

Unsafe or unhygienic service environments must be reported immediately. Adhisaat may withdraw staff from unsafe environments. All payments must go through Adhisaat only.

The Adhisaathi is responsible for proper execution of assigned duties at the service location in accordance with Adhisaat guidelines, professional standards, and scope of training.

Home healthcare is delivered in a non-clinical home environment with inherent limitations. Outcomes may vary depending on patient condition, environment, and circumstances. Unforeseen situations may arise despite reasonable care.

To the maximum extent permitted by law, Adhisaat shall not be liable for indirect/consequential damages, specific medical outcomes, or on-ground execution by the caregiver beyond its facilitation role.

Payments may be adjusted based on duty completion, cancellation timing, or service conditions as per Adhisaat policies. Adhisaat is not responsible for disputes arising from off-platform arrangements.

All personal, medical, and patient-related information shall be used only for service-related purposes and processed in accordance with the Information Technology Act, 2000. The Adhisaathi must not misuse, disclose, or retain patient data after service completion.

Adhisaat may update terms at any time. Continued engagement constitutes acceptance of updated terms. It is the Adhisaathi's responsibility to stay informed of any changes.

This agreement is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

Any incident, emergency, dispute, or safety concern must be immediately reported to Adhisaat. Failure to report may be treated as negligence/misconduct and result in disciplinary action or termination.

Final settlement is subject to completion of all assigned duties, clearance of pending complaints or disputes, and return of any Adhisaat property. Adhisaat may withhold payments against verified liabilities.